Once you obtain a hardware token from the bookstore, please submit a Support Request providing your RIN for identity verification and the serial number that is on the back of the token.Hardware tokens we are able to support are available to purchase at the Rensselaer Collegiate Bookstore for the price of $24.95. Duo app security how to#How to obtain and use a Hardware token to login with Multi-Factor authentication If you need assistance with this please submit a Support Request Follow prompts to modify or add new device. Select either Send Me a Push or Call Me - which will happen on your current device.ĥ. Once you click the appropriate link, need to confirm it is really you. Do not choose an authentication method on this page.Ĥ. You can also remove a device IF you still have access to it. Then select either Add a new device or My Settings & Devices depending on whether you wish to add or modify a device. IF you get prompted with an automatic Duo Push, click on Cancel in the bottom right. At the login screen login with your RCS userid and passwordģ. Verify your computer is not currently connected to the VPN or on the RPI network either hard wire or WiFi. Please include your RIN for identity verification.ġ. NOTE: If you need to replace your old device and you do not have access to it, you will need to submit a Support Request to have helpdesk remove your old device from the server. Or the Second password is the code showing on your hardware token (see below for additional information on hardware tokens) Changing your Duo Settings and Devices - including adding a new or additional device If push does not work, open the Duo Mobile app on your smart phone - click the refresh icon to the right of the code that comes up to generate a new code and this is your second password (no spaces). Go to Duo app on your phone/ tablet to Approve. At the login screen you may be prompted to send a push (which goes to your phone) or Enter a Passcode (which is from a hardware token - see below for more information on hardware tokens)Ī Second password may be needed. Various RPI systems will require using the Duo app for a multi-factor authentication. Logging in when prompted for a second password or a prompt for MFAġ. At the next screen choose from the drop down When I log in "Automatically send this device a Duo Push" - click Continue to Login Scan the activation barcode showing on your computer - click Continueġ3. Tap New to Duo - Add Account or Get Started or + (may be prompted to allow Camera permissions)ġ2. Open Duo Mobile app on your phone/ tabletġ1. (Screen showing activation bar code for an iOS device)ġ0. Next screen will show an activation bar code Duo app security install#(screen showing Install Duo Mobile for iOS - your device may be different - I have Duo Mobile installed)ĩ. At the next screen choose I have Duo Mobile Installed At the next screen select What type of operating system appropriately - click ContinueĨ. (Screen with blank box in front of +1 to add mobile phone number with area code)ħ. *Note* If registering a tablet, skip to step 7 At the next screen enter mobile phone number including area code - you will be prompted to check a box to confirm you entered the correct number - click Continue (Screen for What type of device are you using? with Mobile phone recommended selected)Ħ. If you do not have a smart phone, tablet (iPad) OR you have an older smart phone, please submit a Support Request for assistance) Duo app security android#At the next screen "What type of device are you adding?" Choose Mobile phone or Tablet (iPad) and click Continue (Note - Requires iOS 12 or above or Android OS 8 or above. At the next screen click on Start Setupĥ. At the login screen login with your RCS userid and passwordĤ. On a computer (not on your phone) open a web browser go to:ģ.
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